2018-04-12

Inside Sales Representative
Job Opportunity at SD Myers, Inc.

Posted on Apr 12

www.sdmyers.com    330 630-7000

Location: Tallmadge, OH
Job Type: Full Time
Job ID: W4150265

Position Purpose:  Focuses on customer transformer oil testing renewal and retention, establish good customer service relations to assist our customers with any questions or concerns, and grow respective territories to maintain a strong customer base.

Key Responsibilities: 

  • Proactively contact existing testing customer base to coordinate renewal courier and mail-in oil testing.

  • Utilize the communication process tool to better understand the customer’s needs.

  • Clearly promote all services related to the customer’s need to maximize the customer’s ability to make proper decisions.

  • Proactively contact former customer opportunities to re-sell services.

  • Work with field technician’s scheduling team to efficiently schedule courier work as needed.

  • Utilize the current CRM (Sales Force) as a tool to record daily customer activity, such as opportunity statuses (wins/losses), competitor activities, and follow ups.

  • Work closely with other sales groups through impact leads to promote new business growth within respective territories.

  • Other duties as assigned.

Education and Experience:   

  • High school diploma.

  • Must possess a minimum of 1-2 years sales experience in addition to previous work experience, preferably in customer service and/or retail setting.

  • Database experience preferred.

Knowledge, Skills and Abilities: 

  • Knowledge of transformer maintenance and/or electric industry desired.

  • Must have a strong customer service orientation.

  • Proficiency in Microsoft Office and ability to learn/use company’s CRM tools.

  • Excellent communicator, both verbally and in writing.

  • Ability to work independently and problem solve.

  • Strong initiative, team building, meeting deadlines and follow through skills.

  • Ability to understand the marketplace, the competition and how the competitors operate.

  • Ability to learn, understand, and put into practice the components of the sales and communication process tool.

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