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Customer Service Representative
Job Opportunity at
Franklin Professional Associates
Posted on Jan 25
We are looking for creative and computer savvy Customer Service Reps to join a team of passionate people who are working to promote Energy Savings Programs throughout Massachusetts. Candidates must have Customer Service experience in a Call Center or in-person Customer Service experience that is blended with Administrative experience.
This is a very professional and enjoyable environment with strong training and excellent growth opportunity. These positions offer the ability to grow in the Contact Center operations as well as into the corporate departments including Marketing, Graphics, and Office/Admin roles in a variety of departments.
As a Contact Center Specialist you will be responsible for the following:
Take inbound calls to answer questions and conduct screening
Advise customers on the best programs for their specific needs
Processes requests with field personnel and respond to customer questions
Check with customers on quality of services provided after orders are filled
Data Entry of Customer Information
Assist in specialized programs and processing of bulk mail as needed
1-2 years of Customer Service Experience with high volume of phone calls
HS Diploma or GED
Basic understanding of Excel and accurate data entry
Excellent communication skills both written and verbal
Strong organizational skills and high attention to detail required
Must be team-oriented.
Ability to work in a fast paced environment with changing priorities is important
This position requires availability from 8:30 AM -5:30 PM Monday through Friday.
Enjoy benefits such an On-Site Cafeteria and Gym with membership included along with weekly pay, direct deposit, overtime pay and long-term potential for an exceptional benefits package.
This position is long-term temporary with opportunity for direct hire for the right people. If you are interested in learning more, please apply today.
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