2018-07-03

Customer Service Representative I
Job Opportunity at Diversity Search Group LLC

Posted on Jul 3

http://www.diversitysearchgroup.com    614-314-2557

Location: Louisville, KY
Job Type: Contract
Job ID: W4163055

Customer Service Rep 

Summary: 

• Provide assistance to resolve customer complaints or inquiries concerning their billing statements, water quality, status of water service, and to make payment arrangements; 

• Comply with company standards of productivity metrics including but not limited to: average talk time, phone availability, and call abandonment rate; 

• Enter summary information from each call into the Customer Care & Billing (CC&B) including the reason for the call, the nature of the discussion, the outcome or expectation for the customer, and any follow-up or research to be performed by a CSR or other internal customer. 

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