2018-01-26

Customer Experience Manager
Job Opportunity at Galaxy Management Group, Inc.

Posted on Jan 26

http://www.galaxymgt.com    5167390815

Location: Long Island City, NY
Job Type: Full Time
Job ID: W4151083

Customer Experience Manager
 
We have an exciting opportunity for a Customer Experience Manager to focus on building a world-class customer service experience at our Queens based Banking Client. The successful candidate will have a unique blend of analytical and sales skills; thought leadership that includes being both a consumer and small business champion. You will be responsible for supporting branch sales goals, customer retention, and acquisition programs.
 
 
REQUIREMENTS:
  • Contributes to the ongoing improvement of the Customer Service Experience by leading, coaching, and modeling quality service at every Customer interaction
  • Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions.
  • Cross sells customers on value and benefits of suggested alternatives
  • Provides sound advice at every Customer interaction to create a positive Customer experience and ensure that the Customer’s financial needs are met.
  • Maintains strong product and sales knowledge and champions core service values. Provides guidance and training to staff and Branch Management
  • Responsible for developing individual and branch goals
  • Develops plan to achieve sales goals with assistance from the Director of Sales and Training
  • Develop community relationships, through CRA initiatives and membership in civic and professional organizations.
  • Collaborate with branch colleagues and loan center to support and refer customers with more complex financial needs
  • Works and makes calls independently do develop new business with prospects
  • Other duties as assigned
QUALIFICATIONS:
  • Bachelor’s Degree
  • Knowledge of retail banking products and services
  • Direct Sales experience
  • Excellent communication skills
  • Customer Services Representative experience
  • Branch operations or Teller experience helpful
  • Relationship building skills
  • Self-directed, with developing ability to plan own activities to achieve sales goals
  • MS Office Suite
 

 
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